... and always has been since my days at CompUSA. I found him reading one of the first issues of Fast Company while on a plane to visit with Apple Computer. I implemented this approach at WorkFlow Designs a couple of years later and have used his approach ever since. The link below will take you to an excerpt from his book.
Future Positive : Leader-Follower
The obvious question then always erupts. How do you manage superiors-bosses, regulators, associates, customers? The answer is equally obvious. You cannot. But can you understand them? Can you persuade them? Can you motivate them? Can you disturb them, influence them, forgive them? Can you set them an example? Eventually the proper word will emerge. Can you lead them?
Powered by ScribeFire.